What is METASTAR SOS?

When travelers, expatriates, or business professionals experience serious illness, injury, or medical emergencies overseas, METASTAR SOS provides international emergency assistance and air medical evacuation services. 

Our team coordinates cross-border medical evaluation, medical support, and dedicated Air ICU transport, helping patients return safely and efficiently to Taiwan for further treatment. 

By integrating Asia-Pacific rescue resources, air ambulance operations, and an international medical network, METASTAR SOS delivers 24/7 support when every moment matters.

When is METASTAR SOS Needed?

Medical standards and resources vary greatly across countries. In the following situations, air medical evacuation is often the safest solution:

• Stroke, heart attack, or severe infection overseas 

• Major injuries or accidents during travel or business trips 

• Limited local medical resources requiring transfer back to Taiwan 

• Long-distance transport requiring professional medical supervision

Before every mission, METASTAR SOS medical consultants conduct a professional assessment to determine the safest and most appropriate transport solution.

Why is this Service So Important?

When a medical emergency occurs overseas, families are often under immense pressure from language barriers, medical uncertainty, and complex cross-border coordination.

METASTAR SOS provides an immediately activated, professional emergency response platform that supports families at every critical step:

✈ Coordinating with local hospitals
✈ Evaluating the need for international medical transfer
✈ Arranging medical teams and air ambulance transport
✈ Ensuring safe patient repatriation to Taiwan

When abroad, having a trusted medical support system means greater safety, clarity, and peace of mind.

Cross-Border Lifeline: METASTAR SOS

We are more than a communication center — we are a global emergency response specialist with our own dedicated fleet. One call is all it takes to activate a worldwide rescue network.

METASTAR's mission is to become Asia-Pacific's leading cross-border air medical evacuation brand, extending Taiwan's advanced medical capabilities across borders through aviation, and safeguarding lives wherever they are.

Why METASTAR Can Become Asia-Pacific's Leading Air Medical Evacuation Brand?

  • Strategic Location： Taiwan sits at the heart of Asia, enabling access to Northeast and Southeast Asia within a critical 7-hour flight window.
  • In-House Resources： From medical consultation to flight arrangement and dispatch, the entire process is directly managed by METASTAR AIRLINES.
  • Rapid Response： With our own dedicated fleet, we significantly reduce administrative lead time by over 70%, enabling patient repatriation within 24 hours after case activation.
  • Strong Partnerships： We integrate Taiwan's leading medical institutions with aviation expertise to ensure seamless coordination between medical care and flight operations.

METASTAR SOS Service Portfolio

  • Asia-Pacific Emergency Assistance： Immediate response and transport assessment for overseas accidents, injuries, and sudden illness.
  • 24/7 Medical Case Management： Online physician consultation, medical record translation, and assistance in obtaining flight fitness clearance.
  • Membership Protection Plans： Subscription-based Air ICU membership programs designed for corporate clients, Taiwanese expatriates, and frequent travelers.
Air AmbulanceEmergency Medical FlightsMedical RepatriationAir ICUOverseas Emergency Assistan